Online Booking FAQs

  • How do I book a ticket?

    There are three easy ways that you can book a ticket with Murrays:

    1. Online: You can book and pay for your ticket through our booking engine here. This is the most cost-effective way to travel with Murrays.

    Your ticket will then be sent to you via a confirmation email – simply show this email on the day of travel.

    Travelling from the Sydney International Airport? Booking your ticket in advance is required.


    2. Phone: Call our booking office on 13 22 51 between 4:00am - 7:00pm, 7 days a week and our reservations team will assist you.

    Please note that bookings made over the phone are subject to a transaction fee.


    3. Murrays booking office: You can purchase a ticket from any of our booking offices. For office addresses and opening hours, click here.

  • What kind of payment options do you accept online?

    Online bookings can be made with a credit card or via paypal. Please note that some credit cards may attract a fee. Murrays use a secure payments site for payments made through our website.

  • How do I know if my booking has gone through?

    If you got your reference number on the confirmation page, you are booked. The reference number looks like this: 5744444. Check that your reference number has 7 numeric characters.

    If you don't get your reference number, please check your email for the confirmation email. If you have received this then your transaction was successful. Your confirmation email has your reference number.

    If you have not received a confirmation email within an hour or so of your transaction, then please check your spam or junk mail folder and if it is not there, please contact our booking office on 13 22 51 (4:00am - 7:00pm, 7 days a week) for assistance.

  • What kind of online security does Murrays provide when booking online?

    Our booking website uses HTTPS for secure communication and our digital certificate are issued by verisign authority to To mitigate credit card fraud risk, we do not permanently store credit card details into our system.

    Before submitting your personal details on our website, help secure your online security by checking that your computer and use of the Internet is as secure as possible. To learn more about how to protect yourself against security scams and complete online transactions safely including practical tips please visit the Stay Smart Online website.

    Stay Smart Online is owned and administered by the Department of Broadband, Communications and the Digital Economy.

  • It's 2am. Why can't I make a booking online?

    The Murrays online system undergoes weekly routine maintenance on Monday from 1am until 2:30am EST. During this maintenance period we are unable to accept any online bookings.

  • I found a coupon / discount code on a third party website. How do I redeem?

    Murrays do not engage the services of third parties when promoting Murrays services. Nor do we offer discount codes, coupons or offers to third parties.  In the event you have found a discount code or offer on a third party website this is fake or is known to be a scam.  These fake coupons & offers found on these websites will not be valid when purchasing a ticket on any Murrays Express Service. 

    For more information or reporting a scam visit

  • I'm having trouble booking online. What should I do?

    When booking online we recommend keeping your browser software up to date as some older versions may not be supported.

    If you have a problem you can't resolve you can call our Booking Office on 13 22 51 between 4am - 7pm, 7 days a week. 

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