Making a Booking

  • How can I purchase a ticket on a Murrays service?

    There are three easy ways that you can book a ticket with Murrays: 

    1. Online: You can book and pay for your ticket through our booking engine here. Your ticket will then be sent to you via a confirmation email – simply show this email on the day of travel. 

    2. Phone: Call our booking office on 13 22 51 and our reservations team will assist you. Please note that bookings made over the phone are subject to a transaction fee. 

    3. Murrays booking office: You can purchase a ticket from any of our booking offices. For office addresses and opening hours,click here. 
  • What kind of payment options do you accept?

    Online: Online bookings can be made with a credit card or Paypal. Murrays use a secure payment site for payments made through our website. 

    Murrays booking office: Our booking offices can process your payment via credit card, debit card or cash. 

    Phone: Phone bookings can be processed with a credit card. Bookings made via our call centre are subject to a booking fee. 

    Please note credit card payments with American Express, Diners or Japanese Cards will attract a surcharge of 2%. 

  • Which concession cards do you accept?

    All concession cards must be issued in Australia to qualify for a concession fare. Photo identification in the form of a licence or passport (including concessions, seniors and student ID) may be required when boarding the coach. Concession and student fares are only available to Australian residents and cardholders. The following concession cards are accepted:  

    • Australian school student ID cards (issued by the school)  
    • Backpacker and YHA cards  
    • Pension and Senior cards  
    • Disability Pension cards  
    • Health Care cards  
    • Centrelink Concession travel cards; and  
    • Australian Defence ID cards.  


    Customers travelling on our Wollongong and South Coast service are entitled to NSW government concession scheme. To find more information about the eligible concession, please visit NSW government transport website 
    http://www.transport.nsw.gov.au/concessions. 

  • I am travelling with a mobility aid. How can I book on one of your services?

    Passengers that require any special travel arrangements are asked to contact our booking office on (61) 13 22 51 with your travel plans, or forward an email to reservations@murrays.com.au. 

    For more information, visit our Special Assistance page.

  • Do you pick up and drop off at the airport?

    Unfortunately at this stage we are not offering pickups from Sydney International, Brisbane International or Brisbane Domestic Airports. However some limited services are offering airport drop offs. Contact us on 13 22 51 to confirm any airport travel. 

  • I am having trouble making a booking online.

    When booking online we recommend keeping your browser software up to date as some older versions may not be supported. 

    If you have a problem you can't resolve you can call our Booking Office on 13 22 51 for assistance.

  • What kind of online security does Murrays provide when booking online?

    Our booking website uses HTTPS for secure communication and our digital certificate are issued by verisign authority to online.murrays.com.au. To mitigate credit card fraud risk, we do not permanently store credit card details into our system. 

    Before submitting your personal details on our website, help secure your online security by checking that your computer and use of the Internet is as secure as possible. To learn more about how to protect yourself and complete online transactions safely please visit the Stay Smart Online website. 
     
    Stay Smart Online is owned and administered by the Department of Broadband, Communications and the Digital Economy. 

  • It's 1am. Why can't I make a booking online?

    The Murrays online system undergoes weekly routine maintenance on Monday from 1am until 2:30am EST. During this maintenance period we are unable to accept any online bookings. 

  • I found a coupon code on a third party website. How do I redeem it?

    Murrays do not engage the services of third parties when promoting Murrays services. Nor do we offer discount codes, coupons or offers to third parties.  In the event you have found a discount code or offer on a third party website this is fake or is known to be a scam.  These fake coupons & offers found on these websites will not be valid when purchasing a ticket on any Murrays Express Service.  

    For more information or reporting a scam visit www.scamwatch.gov.au 

Changing a Booking

  • Can I change my booking?

    It depends on which type of ticket you purchased.  

    Fully Flexible fare 

    Any changes to a Flexible fare must be made 60 minutes prior to the original scheduled departure time. Bookings can be changed online or by calling our booking office on 13 22 51.  

    Premium Discount fare 

    A Premium Discount fare is changeable for a $10 fee per person per trip. If the service changed to has a premium discount fare of the same or lesser value then no change fee applies. Changes must be made 60 minutes prior to original departure time. 

    Hot Discount fare 

    As outlined in our terms and conditions, Hot Discount fares cannot be changed. 

    For more information on our fare types, please see our Express Fare Comparison. 

  • Can I get a refund?

    Murrays do not offer refunds or credits on any bookings made on our express services. Bookings are non-transferable and cannot be used by another person in the event that you are unable to travel. 

    You can change your booking up to 60 minutes prior to the departure time, provided you have purchased a fare that allows changes. You will need to advise your new date/time of travel at the time of making the change. Any changes to bookings are subject to our terms and conditions and any applicable fees. 

    Photo identification in the form of a licence or passport (including concessions, seniors and student ID) may be requested when boarding the coach. 

    If the passenger fails to board the coach at the scheduled time on your booking, this will result in the fare and ticket being forfeited. 

  • Can I Sell my ticket to somebody else?

    No, all tickets are non-transferable. Photo identification in the form of a driver’s licence, passport and/or concession or student card may be required when boarding. Failure to produce photo ID or concession cards may result in your ticket being cancelled. 

  • Can I change the pick up / drop off location of my booking?

    Changes to your pick up and set down location cannot be made online. You will need to contact our booking office on 13 22 51. Any changes to bookings are subject to our terms and conditions. 

    Please note that our Hot Discount fares are unable to be changed. 

Boarding

  • I am running late for my service. Can I change my booking to a different time?

    The ability to change your booking is dependent on the type of fare you have purchased. For more information on our fare types, please see our Express Fare Comparison. 

    Bookings can be changed online or by calling our booking office on 13 22 51. All changes must be made 60 minutes prior to the original scheduled departure time. Failure to make a change to your booking 60 minutes prior to the scheduled departure time will result in your ticket and fare being forfeited. 

  • What time should I arrive before my scheduled departure?

    Sydney Canberra Express 

    Coaches commence loading 30 minutes prior to departure at the Canberra Jolimont Centre and Sydney Central Station. 

    All passengers must board the coach 10 minutes prior to the scheduled departure time. Failure to board the coach within 10 minutes of the departure time may result in your fare and seat being forfeited. 

    Queensland Express Services 

    All passengers should be at the scheduled stop 10 minutes prior to the scheduled departure time.  

    Narooma and Wollongong Services 

    All coaches commence loading 30 minutes prior to departure at the Canberra Jolimont Centre. For all other stops, it is recommended that you are at the scheduled stop 10 minutes prior to your scheduled departure time. 

    You can track the arrival of your coach at your departure location with our coach tracker. Simply enter your reservation number from your confirmation email. 

  • Do I need to print out my ticket to board?

    You do not require a print out of your ticket. We recommend that you have your reservation number and your photo identification in the form of a licence or passport (including concessions, seniors and student ID) as this may be required when boarding the coach. 

On the Coach

  • Is it safe to travel?

    At Murrays we take safety seriously.  Right now we’re working hard to implement a number of new safety measures to limit the risk of Covid-19 to our passengers, drivers and staff. 

    Read about our Travel Safe measures here. 

  • Can I bring food and drinks onboard?

    Eating on the coach is permitted but, for the comfort and safety of other passengers, we do not allow hot food on board. Non-alcoholic drinks are permitted, but for safety purposes, drinks in glass bottles are not allowed on board. The consumption of alcohol is not permitted on board the coach. 

  • Can I bring my pet on the coach?

    No pets are allowed to travel on the coach other than guide dogs or registered companion dogs. 

    Read more about travelling with Guide dogs or companion dogs on our Special Assistance page.

Can't find what you're looking for?
Speak to one of our friendly reservations staff today by contacting
and we will be happy to assist in any way we can.