Loyalty Club FAQs

  • How do I join the Murrays Loyalty Club?

    Joining the Murrays Loyalty Club is simple and free of charge. To become a member sign up online here.

    • Once you have registered as a Murrays Loyalty Club member, you will be issued with a membership number.
    • Murrays Loyalty Club Members who book 5 trips on the Sydney↔Canberra or Queensland (Brisbane↔Toowoomba/Chinchilla) express services in a 12-month period will receive 1 free trip on the Sydney↔Canberra or Queensland Express service.  (One trip consists of one sector - being either: Sydney to Canberra or Canberra to Sydney; Or Brisbane to Chinchilla or Chinchilla to Brisbane).
    • The Murrays Loyalty Club is only valid on the Sydney↔Canberra or Queensland express services. Not available on any other route service or special event packages.
  • What if I have forgotten my Loyalty Club number?

    Forgotten or misplaced membership number details may be retrieved online here. Alternatively, please call our booking office on 13 22 51 (04:00am - 07:00pm, 7 days a week) and our reservations staff will be happy to assist.

  • I have forgotten my password. What should I do?

    Your password is your day and month of birth and the contact phone number you entered at the time of registration.

    If you require any further assistance please contact our booking office on 13 22 51 between 04:00am – 07:00pm, 7 days a week or forward an email to loyaltyclub@murrays.com.au.

  • I want to redeem my free trip. What do I need to do?

    Once you have qualified for a free trip, your free trip will be allocated to your account for you to use within 6 months from the date of issue.

    Your free trip can only be booked online. No phone or counter bookings can be made.

  • Can I join the Murrays Loyalty Club over the phone or via email?

    You can only join the Murrays Loyalty Club online here.

  • Can I change my free Loyalty Club booking?

    Free loyalty club trips may be changed online or by calling our booking office on 13 22 51 (04:00am - 07:00pm, 7 days a week) or visiting any Murrays booking office.

    Any changes are subject to our terms and conditions.

  • How long do I have to use my free trip?

    You have 6 months from date of issue to use your free trip.

  • Do I need to enter my Murrays Loyalty Club number every time I travel?

    Yes, you need to ensure your membership number is entered on every occasion when booking online. This will allow your booking to be allocated to your membership account.

  • Can my friend use my Loyalty Club number for their booking?

    The Loyalty Club member must travel on any booking made on their account. The booking may include additional passengers, however the member must travel with those additional passengers in order to have the trips added to their account.

    Free Loyalty Club trips can only be used by the registered Murrays Loyalty Club member. Free trips cannot be transferred to family members or other travelling passengers.

    Please note that photo identification in the form of a driver’s licence, passport, and current Government issued concession card, seniors card or student ID may be requested when boarding the coach.

  • I am a Loyalty Club member, but I forgot to enter my membership number when I made my booking. What should I do?

    Please contact our booking office on 13 22 51 (04:00am - 07:00pm, 7 days a week) or visit any Murrays booking office for assistance.

  • I have booked and travelled in the last couple of months. Can I claim these trips?

    Any trips taken prior to registering as a member cannot be claimed to your account.

    Please contact our booking office on 13 22 51 (04:00am - 07:00pm, 7 days a week) or visit any Murrays booking office for further assistance.

  • Do I earn rewards on every trip that I book & travel on?

    The Murrays Loyalty Club free trip offer is only valid on the following participating services:

    Sydney ↔ Canberra
    Brisbane ↔ Toowoomba
    Brisbane ↔ Chinchilla

    Earning benefits are only available on participating services and you will need to review your booking confirmation for the fare type you have purchased as some fare types are excluded on receiving benefits.  See fare categories for full conditions as Super HOT discount fares.& promotional offers fares are excluded from earning rewards.

     

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