At Murrays Coaches, we are committed to safe, comfortable and reliable coach travel for all. Our aim is to continually improve and provide outstanding transport solutions and ensure everyone can safely make use of our services, by providing a high level of service to all of our passengers
Passengers travelling with a mobility aid
If you are travelling with a mobility aid, please contact our booking office on (61) 13 22 51 between 4am - 7pm, 7 days a week or forward an email to email@example.com to assist with your travel plans.
Passengers with a carer
If you are unable to travel alone and require assistance, you must travel with a carer or chaperone. A 50% discount on the full adult fare (express ticket only) is offered to the carer to accompany the passenger. Tickets must be booked by phone and any booking fee will be waived. Coach drivers/staff are only permitted to provide basic assistance. Drivers are unable to assist with access to facilities, lift or carry passengers, administer medicines or perform any medical procedures.
Passengers travelling with a medical condition
If you have a medical condition, it is recommended that a carer/chaperone accompany you on their journey. In the event that you become ill during the journey, the appropriate emergency services will be contacted and the continuation of travel will be determined by the emergency services personnel. Our coach drivers are not trained or permitted to administer any medicines or perform medical tasks.
Passengers travelling with a Service Dog
For passengers who need to travel with a service dog please call us on 13 22 51 and one of our friendly team members will assist you to make your booking. The telephone booking fee is waived in this instance. As with passengers travelling with a carer, a 50% fee on the full adult fare is offered for the Service Dog to accompany the passenger in the seat beside the passenger.
A service dog is trained to aid a person with a disability. Service Dogs include Guide Dogs, Hearing Dogs and Assistance Dogs.
Certified and Registered Service Dogs are welcome on-board Murrays Coaches when accompanying a passenger provided that they have the appropriate credentials being:
- Guide or Hearing Dogs must wear their coat and have their ID medallion on their collar
- The handler must have their Handler ID
- Assistance Dogs must be registered or certified by a recognised Association or Accredited Training Organisation and documentation must be available to be sighted at the time of boarding
Murrays Coaches accepts that Service Dogs have been trained to assist with a disability to alleviate the effect of the disability and meet the standards of hygiene and behaviour that are appropriate for an animal in a public place. The passenger will be required to carry absorbent matting as well as be able to meet the needs of the animal during travel.
Assistance whilst travelling
Passengers that require any special arrangements when they travel are asked to contact our booking office on (61) 13 22 51 between 4am - 7pm, 7 days a week and a supervisor will assist with your travel plans. The phone booking fee is waived for this assistance. Alternatively you may send an email to firstname.lastname@example.org.
Assistance with Booking
If you are unable to use our website to make a booking and require assistance, please contact the Murrays booking office on (61) 13 22 51 between 4am - 7pm, 7 days a week and a supervisor will assist with your travel plans. The booking fee is waived for this assistance. Alternatively you may send an email to email@example.com.
Vision or Hearing Impaired Travellers (TTY/National Relay Service Users)
A free TTY (text phone) service is available to our website users who would like to have a Relay Officer assist in their conversations with Murrays. This service is provided by the National Relay Service (NRS). NB: This service is subject to the hours of operation of the NRS service.
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
- TTY users phone 13 36 77 then ask for the Murrays telephone number (61) 13 22 51 for Murrays Express Services (available 4am - 7pm).
- Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for Murrays Express Services (available 4am - 7pm).
- Internet relay users connect to the NRS (see www.relayservice.gov.au for details) and then ask for Murrays Express Services (available 4am - 7pm).