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Covid-19 Travel Updates
Last Updated 28th May 2020
The health and safety of our passengers and staff is our number one priority. We will be continually assessing our operations with reference to advice from the Department of Health and the Australian Government. We look forward to resuming our suspended services as soon as it is safe to do so.
This page will be updated regularly with information and service updates when they come to light.
Service Suspensions
Sydney-Canberra, Melbourne-Sydney & Brisbane-Toowoomba Services Suspended
These services remain suspended for now; Sydney-Canberra Express, Melbourne Express and our Queensland Express services between Brisbane, Toowoomba and Chinchilla.
At this stage we do not know when the services will resume but we are working hard to get back on the road. Any customers with affected bookings will be contacted.
Our Canberra-Wollongong and Canberra-Narooma services remain unaffected currently and are still operating to the usual timetable.
Claim Your Travel Credit
Any person who holds a booking for travel on a suspended service will be issued with a travel credit, valid to the 31st December 2020, regardless of fare type.
We will advise all passengers holding a credit as soon as our services are scheduled to resume. You will receive an email with your travel credit information and you will be able to book on line in the usual way.
Note that once your travel credit is booked, the original terms & conditions of your booking will apply.
Keeping You Safe Onboard
At Murrays we take safety seriously. Right now we’re working hard to implement a number of new safety measures to limit the risk of Covid-19 to our passengers, drivers and staff.
Read about our Travel Safe measures here.
Keeping Yourself and Others Safe
We encourage all of our passengers to take appropriate personal precautions when travelling onboard our vehicles. We ask that you:
- Follow good hygiene practices as recommended by the Australian Department of Health
- Follow these government guidelines when deciding if you should travel
- And please, do not travel at all if you are feeling unwell. Stay home and follow the self-isolate guidelines if you need to.
Contact Us
Our reservation phone line is currently closed. If you need to get in touch, we can still be reached by emailing reservations@murrays.com.au. We also encourage you to check back here on this page as we will keep it updated with new information as it comes to light.
FAQ's
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When will your suspended services start running again?
Right now we do not know exactly when our suspended services will be able to resume, but we are working hard to be able to get back on the road again. Check in on this page regularly, as we will update here when we know more.
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I’ve got a booking on a suspended service. What happens now?
Any person who holds a booking for travel on a suspended service will be issued with a travel credit, valid to the 31st December 2020, regardless of fare type.
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Do I need to call to cancel my booking?
No, we will be processing cancellations from suspended services automatically.
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I hold a frequent travellers pass. What should I do?
Anyone holding a Frequent Travellers pass will now have twelve months from date of purchase to book their trip.
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What about my Loyalty Club free trips?
Any free trips which expire while services are suspended will be also be eligible for a travel credit valid until 31st December 2020
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Are your Canberra <> Wollongong and Canberra <> Narooma services still running?
Yes, these services are still operating for essential travel only as they provide an important transport link for those communities. Please do not use these services for travel not deemed essential.
Please note that all bookings must be made in advance, as our drivers can not accept cash payments.
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Is your Snow Express service running in 2020?
Unfortunately due to Covid-19, we do not yet know how our Snow Express will be impacted this year. We are working with the resorts in preparation for the 2020 season and we will update here when we know more.
Follow the links below to read about the Covid-19 response from the Thredbo and Perisher directly.