Covid-19 Travel Updates for Express Services
Last Updated 31st July 2021
The health and safety of our passengers and staff is our number one priority. We are continually assessing our operations with reference to advice from the Departments of Health and the Australian Government.
Due to the snap lockdown in QLD all services are suspended between Sunday 1st August and will resume on Wednesday 4th August subject to QLD Health advice. All passengers booked on these services will be contacted directly.
All services operating within Greater Sydney and Wollongong remain suspended until Friday 27th August, inclusive.
Please check "Service Updates" below for details on timetable changes and travel requirements.
Due to the snap lockdown in QLD all services are cancelled between Sunday 1st August and Tuesday 3rd August. If you were booked to travel on these services you will be contacted by our team.
Due to the Greater Sydney and Wollongong lockdown all NSW services are suspended until Friday 27th August, inclusive. This includes all services between Canberra ⇆ Sydney and Canberra ⇆ Wollongong. Passengers with affected bookings will be contacted directly.
Canberra ⇆ Narooma. Services will resume Saturday 17th July.
Services will be operating and 50% capacity and passengers are reminded that you are required to bring and wear a mask to travel.
When travelling on any Murrays service you must wear a face mask and remain in your allocated seat once boarded. Do not change to another seat. Seat allocation is in place to keep everyone onboard as safe and as distanced as possible.
Do not travel if you are unwell.
Keeping You Safe Onboard
At Murrays we take safety seriously. Over the past months we have worked hard on the implementation of safety measures to limit the risk of Covid-19 to our passengers, drivers and staff. We are continuing to assess the situation as it evolves.
Travel must be pre-booked, we can no longer accept cash for walk up bookings.
You must remain in your allocated seat at all times.
Protect Yourself and Others
We encourage all of our passengers to take appropriate personal precautions when travelling onboard our vehicles. We ask that you:
- Follow good hygiene practices as recommended by the Australian Department of Health
- Follow these government guidelines when deciding if you should travel
- And please, do not travel at all if you are feeling unwell. Stay home and follow the self-isolate guidelines if you need to.
Our reservations phone line is open, but in a limited capacity. We only have a small team so we ask for your patience if you encounter longer than usual wait times.
Alternatively, we can still be reached by emailing firstname.lastname@example.org. We also encourage you to check back here on this page as we will keep it updated with new information as it comes to light.
Do I need to wear a mask?
It is currently a requirement to wear a mask on all Murrays services in NSW, ACT and QLD.
When will your Melbourne Express service start running again?
Right now we do not know when the Melbourne Express will be able to resume. We will update this page whenever we have any news.
How do I claim my travel credit?
Anyone entitled to a travel credit from a suspended service will have been notified directly by email. The email contains instructions on how to claim and use your credit.
Are you stopping at the airport?
The Sydney ⇆ Canberra Express is now picking up from Sydney Domestic Airport. Please check our timetables for available services.
Some Chinchilla ⇆ Toowoomba ⇆ Brisbane services are now stopping at Brisbane Domestic airport. Please check our timetables for times. At this stage we are still not stopping at Brisbane International Airport.