Covid-19 Travel Updates for Express Services
Last Updated 10th May 2021
The health and safety of our passengers and staff is our number one priority. We are continually assessing our operations with reference to advice from the Departments of Health and the Australian Government.
As of 5pm Thursday 6th May you must wear a face mask on public transport in the Greater Sydney area, this now includes the Blue Mountains and Wollongong areas. To travel on our Sydney Express services or Wollongong services to and from Canberra you must wear a face mask.
Wearing a face mask in QLD and VIC continues to be strongly recommended.
Please check "Service Updates" below for details on timetable changes and travel requirements.
ACT & NSW Services
As of 5:00pm Thursday 6th May you must wear a face mask on public transport in the Greater Sydney area. This has now been extended to include the Blue Mountains and Wollongong areas. Passengers on our Sydney Express and Wollongong services to and from Canberra must bring and wear a face mask in order to travel. If you do not have a face mask you may be refused travel.
As of 6am Thursday 15 April wearing a mask onboard moves from being ‘mandatory’ to ‘encouraged’ in QLD.
Passengers who had tickets on suspended services have been issued with an open dated ticket - this is valid for 6 months from date of purchase. You can choose a new date and time for your open booking here - just enter your reservation number and surname to manage your booking.
When travelling on a QLD Murrays service you must remain in your allocated seat once boarded. Do not change to another seat. Seat allocation is in place to keep everyone onboard as safe and as distanced as possible.
Do not travel if you are unwell.
Note that to travel on any service you must PRE-BOOK, this means we will not accept walk-ups or cash bookings on the Wollongong or South Coast services.
Do not travel if you are unwell.
Keeping You Safe Onboard
At Murrays we take safety seriously. Over the past months we have worked hard on the implementation of safety measures to limit the risk of Covid-19 to our passengers, drivers and staff. We are continuing to assess the situation as it evolves.
Travel must be pre-booked, we can no longer accept cash for walk up bookings.
You must remain in your allocated seat at all times.
Protect Yourself and Others
We encourage all of our passengers to take appropriate personal precautions when travelling onboard our vehicles. We ask that you:
- Follow good hygiene practices as recommended by the Australian Department of Health
- Follow these government guidelines when deciding if you should travel
- And please, do not travel at all if you are feeling unwell. Stay home and follow the self-isolate guidelines if you need to.
Our reservations phone line is open, but in a limited capacity. We only have a small team so we ask for your patience if you encounter longer than usual wait times.
Alternatively, we can still be reached by emailing email@example.com. We also encourage you to check back here on this page as we will keep it updated with new information as it comes to light.
Do I need to wear a mask?
For the comfort of everyone onboard, we continue to encourage our passengers to bring and wear a mask when travelling. However, easing restrictions mean it is no longer a requirement for travel.
When will your Melbourne Express service start running again?
Right now we do not know when the Melbourne Express will be able to resume. We will update this page whenever we have any news.
How do I claim my travel credit?
Anyone entitled to a travel credit from a suspended service will have been notified directly by email. The email contains instructions on how to claim and use your credit.
Are you stopping at the airport?
The Sydney ⇆ Canberra Express is now picking up from Sydney Domestic Airport. Please check our timetables for available services.
Some Chinchilla ⇆ Toowoomba ⇆ Brisbane services are now stopping at Brisbane Domestic airport. Please check our timetables for times. At this stage we are still not stopping at Brisbane International Airport.
I hold a frequent travellers pass. What should I do?
Anyone holding a Frequent Travellers pass will now have twelve months from date of purchase to book their trips.