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Covid-19 Travel Updates for Express Services
Last Updated 13th October 2021
The health and safety of our passengers and staff is our number one priority. We are continually assessing our operations with reference to advice from the Departments of Health and the Australian Government.
Our Queensland services have resumed operating. Please check availability at the time of booking.
The Canberra ⇆ Wollongong and Canberra ⇆ Narooma services have now resumed operating. You must pre-book for these services, no walk-ups will be accepted. You must bring and wear a mask to travel.
Canberra ⇆ Sydney services will resume from Friday 29th October. You must bring and wear a mask to travel.
Please check "Service Updates" below for details on timetable changes and travel requirements.
Service Updates
QLD Services
Our Queensland services have resumed operating. Please check availability at the time of booking. You must bring and wear a mask to travel.
NSW & ACT Services
Canberra ⇆ Sydney services will resume operating on Friday 29th October.
The Canberra ⇆ Narooma service has resumed operation. From Friday 15th October we will recommence daily services. You must pre-book to travel on this service - no walk ups will be accepted.
The Canberra ⇆ Wollongong service has resumed operation. You must pre-book to travel on this service - no walk ups will be accepted.
For all services you must bring and wear a mask to travel. Do not travel if you are unwell.
Keeping You Safe Onboard
At Murrays we take safety seriously. Over the past months we have worked hard on the implementation of safety measures to limit the risk of Covid-19 to our passengers, drivers and staff. We are continuing to assess the situation as it evolves.
Travel must be pre-booked, we can no longer accept cash for walk up bookings.
You must remain in your allocated seat at all times.
Read about our Travel Safe measures here.
Protect Yourself and Others
We encourage all of our passengers to take appropriate personal precautions when travelling onboard our vehicles. We ask that you:
- Follow good hygiene practices as recommended by the Australian Department of Health
- Follow these government guidelines when deciding if you should travel
- And please, do not travel at all if you are feeling unwell. Stay home and follow the self-isolate guidelines if you need to.
Contact Us
Our reservations phone line is open, but in a limited capacity. We only have a small team so we ask for your patience if you encounter longer than usual wait times.
Alternatively, we can still be reached by emailing reservations@murrays.com.au. We also encourage you to check back here on this page as we will keep it updated with new information as it comes to light.
FAQs
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Do I need to wear a mask?
It is currently a requirement to wear a mask on all Murrays services in NSW, ACT and QLD.
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When will your Melbourne Express service start running again?
Right now we do not know when the Melbourne Express will be able to resume. We will update this page whenever we have any news.
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How do I claim my travel credit?
Anyone entitled to a travel credit from a suspended service will have been notified directly by email. The email contains instructions on how to claim and use your credit.
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Are you stopping at the airport?
The Sydney ⇆ Canberra Express is now picking up from Sydney Domestic Airport. Please check our timetables for available services.
Some Chinchilla ⇆ Toowoomba ⇆ Brisbane services are now stopping at Brisbane Domestic airport. Please check our timetables for times. At this stage we are still not stopping at Brisbane International Airport.