Express (61) 13 22 51
Covid-19 Travel Updates
Last Updated 29th July 2020
The health and safety of our passengers and staff is our number one priority. We will be continually assessing our operations with reference to advice from the Department of Health and the Australian Government. We look forward to resuming our suspended services as soon as it is safe to do so.
This page will be updated regularly with information and service updates when they come to light.
Murrays are currently NOT operating services to the NSW Ski fields.
Express Services are NOT picking up from any Airports and we are dropping off on selected services only. Please confirm any airport travel by calling 13 22 51
Service Suspensions and Updates
Melbourne-Sydney Services Suspended
Our Melbourne Express services remain suspended for now. At this stage we do not know when the service will resume but we are working hard to get back on the road. Any customers with affected bookings will be contacted.
Our Canberra-Wollongong and Canberra-Narooma services remain unaffected and are still operating to the usual timetable.
Our Canberra - Sydney, Toowoomba - Brisbane and Chinchilla - Brisbane Express services have resumed. New services have recently been added to Brisbane - Toowoomba, please check the timetable for times. At this stage none of our services will be picking up passengers from the airport, however a limited number of services are doing airport drop-offs.
Claim Your Travel Credit
Any person who holds a booking for travel on a suspended service will be issued with a travel credit, valid to the 31st December 2020, regardless of fare type.
Any passengers with Travel Credit owed to them will be notified directly. You will receive an email with instructions on how to claim and use your Travel Credit.
Keeping You Safe Onboard
At Murrays we take safety seriously. Right now we’re working hard to implement a number of new safety measures to limit the risk of Covid-19 to our passengers, drivers and staff.
Read about our Travel Safe measures here.
Keeping Yourself and Others Safe
We encourage all of our passengers to take appropriate personal precautions when travelling onboard our vehicles. We ask that you:
- Follow good hygiene practices as recommended by the Australian Department of Health
- Follow these government guidelines when deciding if you should travel
- And please, do not travel at all if you are feeling unwell. Stay home and follow the self-isolate guidelines if you need to.
Contact Us
Our reservations phone line has reopened in a limited capacity. We only have a small team so we ask for your patience if you encounter longer than usual wait times.
Alternatively, we can still be reached by emailing reservations@murrays.com.au. We also encourage you to check back here on this page as we will keep it updated with new information as it comes to light.
FAQ's
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When will your suspended services start running again?
Right now we do not know exactly when our suspended services will be able to resume, but we are working hard to be able to get back on the road again. Check in on this page regularly, as we will update here when we know more.
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I’ve got a booking on a suspended service. What happens now?
Any person who holds a booking for travel on a suspended service will be issued with a travel credit, valid to the 31st December 2020, regardless of fare type.
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Do I need to call to cancel my booking?
No, we will be processing cancellations from suspended services automatically.
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I hold a frequent travellers pass. What should I do?
Anyone holding a Frequent Travellers pass will now have twelve months from date of purchase to book their trip.
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What about my Loyalty Club free trips?
Any free trips which expire while services are suspended will be also be eligible for a travel credit valid until 31st December 2020
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Are your Canberra <> Wollongong and Canberra <> Narooma services still running?
Yes, these services are still operating for essential travel only as they provide an important transport link for those communities. Please do not use these services for travel not deemed essential.
Please note that all bookings must be made in advance, as our drivers can not accept cash payments.
- Is your Snow Express service running in 2020?
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Why can't I book a ticket from the airport?
At this stage we are not offering pickups from Sydney International, Brisbane International or Brisbane Domestic Airports. However some limited services are offering airport drop offs.