COVID-19: Travel Safe Measures for Group Coach Hire

The health, safety and well-being of our passengers and staff is our number one priority. In line with guidance from transport regulators as well as the Australian Government we have developed a COVID Safe Business Plan to provide the safest possible travel experience.

Before you begin planning, it is important to note that for a group to travel safely, any person feeling unwell or experiencing COVID-19 symptoms including cough, fever, sore throat, fatigue, and shortness of breath should remain at home and not travel.

Everybody in the group should follow social distancing guidelines, including the organisers approved seating plan, good respiratory and hand hygiene practices, as well as provide their contact information to assist in contact tracing efforts, should they be required.

Download our risk assessment & management plan here.

  • Physical Distancing

    The COVID-19 Public Health Orders in NSW, ACT, and QLD encourage everyone to keep at least 1.5 metres apart from others where possible. At this time there are no physical distancing restrictions onboard buses and coaches for Long Distance Bus travel, including inter-regional bus services, or charter buses. Safe Work Australia's guidance is that the front row behind the driver remains empty to distance the driver from the rest of the group by the recommended 1.5m.

    A simple assessment of the risks based on the travel task and the profile of the group will determine the number of people that can travel together in a coach. Consider, who is travelling and how long are they travelling as a starting point. Our team are here to guide you and our interactive seating plans will assist in your planning.

    You can access our interactive Seating Plans here

  • Driver PPE

    All drivers are issued with personal protective equipment including, disposable gloves for manual handling, sanitising and cleaning equipment to clean high touch surfaces inside the coach regularly, as well as a small supply of face masks for use by the driver and by any symptomatic passengers. Hand sanitiser is also available on the coach.

  • Manifest and Seating Allocation

    We all understand how important Contact Tracing is to control the spread of COVID- 19. Customers will be required to provide a passenger manifest and a seat plan for every booking. Our experienced team members will assist with guidance based on current health advice and we will provide the seat plan and manifest templates (see link under Physical Distancing). The seating plan will be enforced by the organisers Group Contact who will be travelling with the group on the day as well as the Driver.

  • Fresh Air to circulate through the A/C filters

    The air conditioning in every coach is set to recycle fresh air every few minutes in the coach cabin. Vents are positioned to direct airflow from the ceiling to the floor. It is recommended that frequent "fresh-air" breaks are also provided for in the itinerary, this also allows the driver to complete a high-touch clean at regular intervals in the travel plan.

  • Temperature Checking

    All passengers may have their temperature tested prior to boarding.

  • Enhanced Cleaning Procedures

    We have increased the frequency of coach cleaning, including between passenger groups each day. Cleaning requirements include high touch surfaces such as handrails, seat tops, back and pockets, Sneeze shield (if installed), Modesty panel hand holds, tops of seats, Edge of luggage racks, armrests, seat-belts, windowsills and door handles. Commercial grade cleaning agents are used. We may recommend that travel time onboard the coach be limited and "fresh-air" breaks be provided in your itinerary to allow additional cleaning to occur.

  • Hand Sanitiser Onboard

    Hand sanitiser is provided onboard the coach for use by passengers.

  • Onboard Signage

    Onboard signage will remind everyone of their responsibility to keep each other safe.

  • Sneeze Shields

    These are fitted in a number of our coaches to optimise the exclusion zone between our Driver and the passengers onboard.