The ability to change your booking is dependent on the type of fare you have purchased. For more information on our fare types, please see our Express Fare Comparison.
Bookings can be changed online or by calling our booking office on 13 22 51. All changes must be made 60 minutes prior to the original scheduled departure time. Failure to make a change to your booking 60 minutes prior to the scheduled departure time will result in your ticket and fare being forfeited.
Sydney Canberra Express
Coaches commence loading 30 minutes prior to departure at the Canberra Jolimont Centre and Sydney Central Station.
All passengers must board the coach 10 minutes prior to the scheduled departure time. Failure to board the coach within 10 minutes of the departure time may result in your fare and seat being forfeited.
Queensland Express Services
All passengers should be at the scheduled stop 10 minutes prior to the scheduled departure time.
Narooma and Wollongong Services
All coaches commence loading 30 minutes prior to departure at the Canberra Jolimont Centre. For all other stops, it is recommended that you are at the scheduled stop 10 minutes prior to your scheduled departure time.
You can track the arrival of your coach at your departure location with our coach tracker. Simply enter your reservation number from your confirmation email.
When boarding you will need to show the QR code from your booking confirmation. You can show this on your phone - it does not need to be printed. If you have misplaced your QR code please speak with staff in our booking office or on 13 22 51.
You will also need photo identification in the form of a licence or passport (including concessions, seniors and student ID) as this may be required when boarding the coach.
Eating on the coach is permitted but, for the comfort and safety of other passengers, we do not allow hot food on board. Non-alcoholic drinks are permitted, but for safety purposes, drinks in glass bottles are not allowed on board. The consumption of alcohol is not permitted on board the coach.
No pets are allowed to travel on the coach other than guide dogs or registered companion dogs. Read more about travelling with Guide dogs or companion dogs on our Special Assistance page.
Our Sydney ⇆ Canberra service stops at the Sydney International Airport.
Some Toowoomba ⇆ Brisbane and our Chinchilla ⇆ Brisbane services stop at Brisbane Domestic Airport.
Click here to view a map of our pick up and drop off locations at the Sydney International Airport.
No, we only stop at the Sydney International Airport.To transfer between the Sydney International and Sydney Domestic Terminals, you can use the Free Terminal Shuttle service, the AirportLink train or a Taxi.
Unfortunately we do not have facilities to purchase tickets from Sydney Airport and we recommend you purchase in advance to avoid missing out. If you are at the airport and would like to purchase a ticket, you can make a booking online (up to 85 minutes prior to departure) or over the phone. Please note, however that there is a $5 booking fee for phone transactions.
If you are travelling internationally, we recommend that you arrive at the airport 3 hours prior to your departure time.
We recommend booking a service at least two and a half hours after your scheduled arrival time.
If your flight has been delayed and we recommend you change your ticket online to a later service at least 2.5 hours after the estimated arrival time prior to departing from your point of origin.
If there are no seats available on the web then change your ticket to a later date, and when you arrive call us on 13 22 51 or see our staff/driver on kerb for assistance.
Please note that while we will do our best to help, we may not be able to accommodate you if you do not a valid ticket for that service.
If you have missed your service at the airport, please call 13 22 51 to book a new ticket on the next available service, or book online. We are not permitted to sell tickets kerbside at the airport.
Contact our friendly reservations team over the phone or by email.