Luggage FAQs

When travelling on one of our express services, each ticket purchased has a luggage allowance included in the price. Each ticket is allowed one (1) large bag or suitcase no more than 32kg to be stowed in the coach luggage compartment, and one (1) carry on item which is sized appropriately to fit either in the overhead luggage rack or under your seat. 

Any additional items are priced according to the table below and may not always be able to travel on the same service as passengers and may need to be carried on a later service. No items over 32kg will be carried. 

To purchase excess luggage, you must use the ‘View or Change my Booking’ section and purchase it online.

Murrays does not offer refrigerated bulk storage for carriage of bulk quantities of plant or animal products including any food items.

Due to concerns around hygiene, disease, vermin and the comfort of other passengers, Murrays does not allow the carriage of bulk quantities of food stuffs in any form. For the avoidance of doubt, bulk quantities will be reasonably assessed as a quantity exceeding what a passenger may reasonably consume on an individual service or trip.

For safety reasons, explosive goods and flammable items cannot be carried on any Murrays service.

Pets and companion animals are not permitted to travel on any Murrays coach. Guide dogs and registered assistance animals that have been appropriately trained, and are being used to assist or alleviate a disability will be carried free of charge.

Registration as an assistance animal does not necessarily provide proof of training or verify the use of the animal to allow travel.

Contact our booking office on (61) 13 22 51 or forward an email to reservations@murrays.com.au detailing the item missing and the service that you travelled on.

Murrays accepts no responsibility for loss or damage to luggage arising out of or in any way incidental to the service or the accommodation or the transfer of any luggage between the vehicle and any place of accommodation whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents or otherwise whoever.

Unfortunately none of our booking offices are equipped to store luggage. For local information regarding luggage storage, please call (61) 13 22 51 and our reservations staff will assist you accordingly.