Delays & Changes

Running late?

Heading in, delayed at the airport, or already missed your coach?
Pick your situation and fare below and we'll show you exactly what your ticket allows - no phone call needed.

Running Late? - Murrays Coaches
✓ No phone call needed
✓ Answer in under a minute
✓ Straight from current T&Cs
Check what you can do
Two quick picks - your options appear instantly on the right.
Step 1 of 2
What's happening?
Need to speak to someone? Call 13 22 51
We'll work it out together
Pick what's happening on the left and we'll show your exact options here, based on your fare type.
No call needed for most changes
Takes less than 30 seconds
Based on current T&Cs
Policy details
Full policy, every fare mapped
What applies to you, based on your fare type and situation.
Situation Hot Discount Premium Discount Flexible
Running behind Can't change Board at least 10 min before departure or ticket is forfeited. Fee may apply Free or $10 + fare difference, if 60+ min before departure. Free online No fee if 60+ min before departure.
Flight delayed Can't change Same rule applies, no airport exception. Fee may apply Free or $10 + fare difference, if 60+ min before departure. Free online No fee if 60+ min before departure.
Missed my coach Forfeited New ticket required. Forfeited New ticket required. Forfeited New ticket required.
All change rules require action at least 60 minutes before your original scheduled departure. Phone changes incur an additional $5 transaction fee on Premium Discount and Flexible fares. Based on the Express Service Terms and Conditions.

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MURRAYS AUSTRALIA PTY LIMITED            ABN: 65 008 468 666