Make and manage a booking FAQs

There are three easy ways that you can book a ticket with Murrays:

Online: You can book and pay for your ticket through our booking engine here. Your ticket will then be sent to you via a confirmation email – simply show this email on the day of travel.

Phone: Call our booking office on 13 22 51 and our reservations team will assist you. Please note that bookings made over the phone are subject to a transaction fee.

Murrays booking office: You can purchase a ticket from any of our booking offices.

Online: Online bookings can be made with a credit card or Paypal. Murrays use a secure payment site for payments made through our website.

‍Murrays booking office: Our booking offices can process your payment via credit card, debit card or cash.

‍Phone: Phone bookings can be processed with a credit card. Bookings made via our call centre are subject to a booking fee.

Please note credit card payments with American Express, Diners or Japanese Cards will attract a surcharge of 2%.

All concession cards must be issued in Australia to qualify for a concession fare. Photo identification in the form of a licence or passport (including concessions, seniors and student ID) may be required when boarding the coach. Concession and student fares are only available to Australian residents and cardholders. The following concession cards are accepted:  

Australian school student ID cards (issued by the school)  Backpacker and YHA cards  Pension and Senior cards  Disability Pension cards  Health Care cards  Centrelink Concession travel cards; and  Australian Defence ID cards.
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Customers travelling on our Wollongong and South Coast service are entitled to NSW government concession scheme. To find more information about the eligible concession, please visit NSW government transport website .

Passengers that require any special travel arrangements are asked to contact our booking office on (61) 13 22 51 with your travel plans, or forward an email to reservations@murrays.com.au. For more information, visit our Special Assistance page.

When we organise special assistance for a passenger there are a few things we need to arrange behind the scenes. These can include the rostering of vehicles, reviewing pick-up/drop-off locations and ensuring trained staff are available to help on the day. As each person’s needs vary, we feel that the personal approach of booking over the phone or email allows us to give the best experience possible. Of course, the booking fee will be waived.

For more information about accessible travel, visit our Special Assistance page.

The Murrays online system undergoes weekly routine maintenance on Monday from 1am until 2:30am EST. During this maintenance period we are unable to accept any online bookings.

Murrays do not engage the services of third parties when promoting Murrays services. Nor do we offer discount codes, coupons or offers to third parties.  In the event you have found a discount code or offer on a third party website this is fake or is known to be a scam.  These fake coupons & offers found on these websites will not be valid when purchasing a ticket on any Murrays Express Service.  For more information or reporting a scam visit www.scamwatch.gov.au

It depends on which type of ticket you purchased.  
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‍Flexible fare Any changes to a Flexible fare must be made 60 minutes prior to the original scheduled departure time. Bookings can be changed online or by calling our booking office on 13 22 51. 

‍Premium Discount fare A Premium Discount fare is changeable for a $10 fee per person per trip. If the service changed to has a premium discount fare of the same or lesser value then no change fee applies. Changes must be made 60 minutes prior to original departure time.

‍Hot Discount fare As outlined in our terms and conditions, Hot Discount fares cannot be changed.

For more information on our fare types, please see our Express Fare Comparison.

Murrays do not offer refunds or credits on any bookings made on our express services. Bookings are non-transferable and cannot be used by another person in the event that you are unable to travel.

You can change your booking up to 60 minutes prior to the departure time, provided you have purchased a fare that allows changes. You will need to advise your new date/time of travel at the time of making the change. Any changes to bookings are subject to our terms and conditions and any applicable fees.

Photo identification in the form of a licence or passport (including concessions, seniors and student ID) may be requested when boarding the coach.

If the passenger fails to board the coach at the scheduled time on your booking, this will result in the fare and ticket being forfeited.

No, all tickets are non-transferable. Photo identification in the form of a driver’s licence, passport and/or concession or student card may be required when boarding. Failure to produce photo ID or concession cards may result in your ticket being cancelled.

Changes to your pick up and set down location cannot be made online. You will need to contact our booking office on 13 22 51. Any changes to bookings are subject to our terms and conditions.

Please note that our Hot Discount fares are unable to be changed.